Refund-Policy

At AURA LAMPS, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Returns & Refunds

• You may request a return or refund within [7] days of receiving your order.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (order number or receipt) is required.

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within [3-7] business days.
• Shipping costs are non-refundable unless the item was defective or incorrect.

Non-Refundable Items

• Personalized or customized products.
• Items damaged due to misuse or improper handling.

Damaged or Incorrect Items

• If you receive a defective or incorrect item, contact us within [2] days with photos of the product. We will arrange a replacement or refund at no additional cost.

Cancellation Policy

• Orders can be canceled within [2] hours of purchase. After that, processing begins, and cancellation may not be possible. Mail to cancel.

For any questions or refund requests, please contact our support team at [auralamps13@gmail.com].